Frequently Asked Questions

Q: How do I receive updates to Fillum Labs?
​A: Since Fillum Labs is 100% web based, all updates happen automatically (no action required on your side). 
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Q: Does Fillum Labs come with instructions?
A: Yes included in your subscription is access to our training library, including some quick start videos. 

Q: Will Fillum Labs work on a mobile device or tablet?
A: Yes. But keep in mind that that due to the screen size it could be difficult for the viewer to see all details in your video. However, you can your account and work on your videos via mobile device or tablet.

Q: Do I need a separate license for each of my computers i.e. work, home, etc?
A: Fillum Labs is 100% cloud based, so you can access your account anywhere you have an internet connection.

Q: Will Fillum Labs work on a MAC or PC computer?
A: Fillum Labs is cloud based so it does not matter what computer or operating system you use. You can access it from any device with an internet connection.  

Q: Can I work with my Fillum Labs videos offline?
A: No. As a web based platform, it requires an internet connection

Q: Is Fillum Labs safe from screen recording?
A: The developers made sure to put security measures in place to prevent downloading the source files.  For screen recordings, in general, nothing is protected from screen recording.

Q: Can I see my video statistics and engagements in Fillum Labs?
A:  Fillum Labs does keep track of several video metrics and data. You will find the data on the Analytics tab at the top of the screen when logged in. Click a video to see details such as traffic, heatmaps, devices, and browsers.  

Q: What are the supported video formats of Fillum Labs?
A: Fillum Labs supports mp4, mov, avi, and wmv video file formats. 

Q: Can I place marketing gates in my videos?
A: Yes, Fillum Labs provides a variety of options including; asking your audience to share on social media, insert an email opt in, and embed clickable call to action buttons. 

Q: Does Fillum Labs have a 100% Money Back Guarantee? 
A: Yes, If you don't like how easy and fast Fillum Labs makes managing your videos, contact us within 30 days of the initial purchase. We will refund your money. 
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